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WHAT C/TPA SERVICES DOES NATIONAL DRUG SCREENING PERFORM?

As a service agent, National Drug Screening (NDS) provides a variety of services for our clients to maintain a defensible and compliant drug and alcohol testing program. NDS offers a full and complete package as well as à la carte services. Initial consultation with an employer is always available at no cost for an evaluation of what services the client may need.

As a Consortium/Third Party Administrator (C/TPA), National Drug Screening provides services for several thousand employers throughout the nation. The Consortium refers to groups of employers who join together to administer, as a single entity, the drug and alcohol testing programs of its members – primarily the random testing. This mainly involves employers entering employees into a group testing program for random selections and most often managed by a TPA or C/TPA.

What Do Consortium Services Cost?

At National Drug Screening, our DOT consortium services are the most popular. Our web page, Order DOT Compliance and Consortium Package, lists various Consortium programs with pricing. To the typical owner operator truck driver, the Consortium cost is $130 per driver per year. This fee includes all the random tests the driver is selected for.

As the number of drivers in a company increases, the cost of the Consortium decreases. For example, we have a program of 11-40 drivers with a cost of $65 per driver to include all the random tests the driver is selected for. For larger companies with more than 40 drivers, we recommend a stand-alone random testing pool of just your own drivers. In these stand-alone random testing pools the fees are typically based on the cost of the tests that are conducted, plus typically a random management annual fee.

Setting Up New Drug Testing Employer Accounts

Typically, when we set up a new client, the follow considerations are discussed:

Policy:

does the company have a drug free workplace policy, or does one need to be created, reviewed, or updated? The drug free workplace policy is an important component of a comprehensive drug free workplace program. The policy is more important than ever before with new federal and state laws and marijuana considerations.

Emloyee Education

employees need to understand the what and why of a drug testing program. For a new testing program, this is particularly important. National Drug Screening can provide education materials to clients for distribution to employees. This information will cover the effects of drugs and alcohol on a person’s health, work, and personal life. Webinars, online training, or live training sessions are also available.

Supervisor Training

this is training for reasonable suspicion determinations. The training covers the signs and symptoms of drug use and alcohol misuse. Supervisors must be able to direct an employee for reasonable suspicion drug testing when there are signs and symptoms. Live training is available along with webinar or online training. Employee education and supervisor training programs are available at www.mydrugtesttraining.com

EAP

access to Employee Assistance Programs (EAP). Many employers have an in-house EAP or it is part of the employee health insurance program. When there is no EAP, one can be easily implemented with a resource file of organizations that can help employees. Substance abuse treatment and rehabilitation programs are available. For DOT regulated employees, there is an additional requirement that may be coordinated by the EAP program, or the applicant/employee goes direct to a Substance Abuse Professional (SAP).

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare. This is mandatory for positives or refusals on DOT drug or alcohol tests – employees or applicants.

Drug and Alcohol Testing

To set up the drug testing process for employers, we coordinate a collection facility or in some cases multiple collection facilities. These collection facilities collect the specimens for the drug test. Then an account is set up with a SAMHSA certified lab for the testing. Initial testing is performed with immunoassay technology. Screening technology is non-specific in that it does not differentiate among the drug class. Non-negative specimens then go through a confirmation testing process called mass spectrometry (GC/MS or LC-MS/MS).

LCMS (Liquid Chromatography coupled to Mass Spectrometry) and LCMS (Liquid Chromatography coupled to Mass Spectrometry) are procedures that can pinpoint the exact metabolite of the drug found in the urine being tested. This process is called the gold standard in drug testing.

Drug and alcohol tests can be ordered online with a web-based portal that manages the drug testing program. The traditional paper custody and control forms (CCF) are being faded out in favor of electronic custody and control forms (e-CCF).

What Else Does a TPA Do?

There are many other functions of a third-party administrator (TPA) or a Consortium/Third Party Administrator (TPA). Below is a list of TPA functions identified at the offices of National Drug Screening:

  • Sell drug testing to employers
  • Review or set up DFW Policy
  • Set up Lab and MRO accounts
  • Set up eCCF or Obtain CCF Forms & Supplies
  • Assign collector or collection site
  • Start Testing
  • Receive and transmit results
  • Manage random testing program
  • Answer questions
  • Provide employee education and supervisor training when needed
  • Assistance with MIS reports when needed
  • Update customers on regulations
  • Maintain liaison between Lab, MRO, and customer
  • Maintain records
  • Combined Billing
  • Provide various reporting as requested
  • Troubleshoot missing or abnormal results (fatal flaw, canceled test, etc.)
  • Provide access to Employee Assistance Program (EAP)
  • Ongoing customer service

If you need the services of a TPA, look no further. National Drug Screening has you covered with professional expert nationwide service. Contact Us Today.